Website and enquiry terms
This page sets out the terms for using Kent Subsidence Help, the website at kentsubsidencehelp.co.uk, and for any enquiry sent through its form. The publisher is Kent Subsidence Help. If the terms do not suit you, please do not use the site; carrying on means we take them as accepted.
The two jobs this site does
First, the pages explain subsidence in ordinary language: what makes ground move under a building, how the damage shows itself and what the usual routes to a remedy are. Second, an enquiry sent from here goes to a single subsidence covering the part of the county you give us, and that firm is the one that gets in touch with you. We publish; we do not survey, monitor, underpin or repair. No inspection is carried out by us and nobody from here will attend your property.
Copyright, and what you may do with the pages
Read as much as you want, and print a page if it helps you put the problem to an insurer, a landlord or a relative. Personal use of that sort is welcome. Past that point, the text, photographs, layout and underlying code are the property of Kent Subsidence Help or of those who licensed them to us. Republishing them, loading them inside a frame on another website, running a scraper across them or copying them into a database all fall outside what we allow, as does any use meant to mislead someone.
Why these pages cannot answer for your own building
Nothing published here amounts to a survey, a structural report or advice about one particular property. These pages know nothing of the clay under your garden, the drain that has been leaking next door, the poplar on the boundary or the depth of your footings. Use them as background that helps you ask sharper questions when a subsidence does attend, and not as a stand-in for having someone look at the building. Decisions about a property ought to follow an inspection, not a web page.
Using the enquiry form
No charge attaches to the form, and nothing in it creates a contract between you and us, because we are not offering to inspect or repair anything. What becomes of what you send is described here: Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. Whatever follows after that, be it a visit, a quotation, monitoring or actual works, is agreed between you and that firm under its own terms of business rather than ours. On the question of money: The specialist may pay us when we pass the enquiry on. You pay us nothing, and you are free to get quotes from anyone else. You are also at liberty to ring round, gather other quotations and go with somebody else entirely; using our form ties you to no one.
Responsibility for the work itself
What the specialist does is theirs to answer for: the inspection, the opinion given, the figures quoted, the standard of the work and any guarantee or warranty offered with it. We give no undertaking about the quality or the outcome of that work. Where something has gone wrong, take it up with the firm first, since they are the ones who can put it right, and tell us too, because we would rather hear about it than not.
Mistakes and downtime
We check what goes on these pages and correct whatever we find to be wrong, but we give no guarantee that every line is accurate, complete or current, nor that the site will be working at the moment you want it. Any part of it may be rewritten, reordered or taken down, and we do not promise notice beforehand.
What we are and are not answerable for
Our part in this is publishing pages and passing an enquiry along, and the extent of our responsibility follows from that. Within the limits the law sets, we are not answerable for money lost, expense incurred or damage suffered because you used this website, relied on something it said, or dealt with a specialist firm your enquiry went to. Three things are never limited: death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and any liability the law does not permit us to exclude. If you are a consumer, nothing in these terms takes away the rights the law gives you, including your rights under the Consumer Rights Act 2015.
Other websites we point to
A page here and there links outward. Those sites belong to other people, we have no part in running them and no say over what they publish or how they treat visitors, so treat a link as a pointer and not as a recommendation of any company, product or opinion.
Later editions of these terms
This page may be rewritten. Whichever edition appears here when you use the site is the one that applies to that visit. An enquiry already sent stays under the terms that were published at the time, so a later change is not applied backwards to it.
Law and the courts
These terms, and any dispute about them or about the site, fall under the law of the place where we are established, and the courts there have jurisdiction. If you are a consumer, none of that removes your right to bring a claim in the courts of the country where you live, or to rely on the protections your local law gives you.
If you need to raise something
A question about these terms, a page that reads wrongly, or dissatisfaction with how an enquiry was dealt with should come to us through the contact page, with enough detail for us to look into it properly. Where the complaint concerns your personal information: If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.